Southern Hills Animal Hospital
Roanoke, VA 24014
Phone: (540) 343-4155
User Reviews for Southern Hills Animal Hospital
01/02/2008 Posted by fun1pony
I have used this kennel three times. Each time there has been an issue of some kind. Every time that I have gone, I have waited for them to bring my pet out for over 10 minutes. 2 out of the 3 times, they have lost items (leash and blanket). The blanket should have been in the kennel with my dog. It must not have been. I leave instructions to have my dog given a bedtime treat each night. I even bring her treats in with me. When I pick her up, the treats are all still in the bag. The first time I took her in there, they didnt tell me that their vet had to do a physical on her. They charged me an extra $40 for this service that I didnt know I was getting. When I asked for a report of what the vet assessed, they couldnt provide me with it, They just said my dog checked out ok. I did provide them with all shot records and visit info from her regular vet prior to taking her in) The cost is cheap, but so is your service. The other 2 times that her blanket wasnt lost, it came back to me soiled where they didnt take her out often enough to void. She NEVER does this at her new kennel. On the last visit, I requested that she have a bath prior to picking her up. I got there at 10:45am. (Check out is by 11am if you dont want to pay for another day). Her bath had not been done yet, they wanted me to go do something else and come back to pick her up in about 25-30 minutes. When I did so, they wanted to charge me for the extra day since I hadnt picked her up before 11am. I refused to pay the additional days charge. The manager had to come and take it off of the bill. Each time I get my dog home, she is exhaused and sleeps for the rest of the day. She doesn't get good rest there. Like I said, my dog has a new kennel. Aspen Grove is more expensive, but well worth it.
Pros: Cheap, Easy to schedule, available on short notice
Cons: Dirty, loud, Lost items, long waits
