4710 Starkey Rd, Roanoke, VA | Directions 2401837.221356 -79.986071
Inferior customer service – I have been purchasing mill mountain cofee sense the ninties. Over the past year, I have been purchasing coffee beans several times a month. Recently I purchased one half pound of espresso beans which I sometime do [other times one whole pound]. This tiem I requested water in a to go cup, which I sometimes also do. I was told by the man at the register that I would have to "pay" .27 cents for the to go cup. I declined and he then gave me a "plastic in store cup" half filled with water which had an "aweful" after taste! This seemed rude to me. I mean, who charges a paying customer for water? As a regular customer to Mill Mountain, I have become disallusioned by the decline of customer service quality at this particular store. I am not rude or short in my dealings with others and I am quite disappointed by the Starkey Road branch in particular. "Some" employees seem increasing rude. Who manages that store? Dont know, maybe the man who wanted to charge a paying customer for water.....
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Mill Mountain Coffee & Tea on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.